Dental Appointment & Office Policies

Our Appointment and Office Policies

At Canterra Dental, we strongly believe that clarity is the key to a good and respectful relationship. In an effort to ensure your dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at (403) 237-6611 with any questions you may have.

Personal Privacy Act

Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We extend the courtesy of sending your insurance claim in for you, and they will send the reimbursement directly to you. Therefore, we do require payment on the day of service.

Clinic Entrance | Canterra Dental Centre | Downtown Calgary | General and Family Dentist
Friendly and Helpful Team | Canterra Dental Centre | Downtown Calgary | General and Family Dentist

Office Policies

Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder cards or emails to you 4 weeks prior to a booked appointment and make confirmation calls or emails 2 weeks prior to hygiene appointments. As well, we send a courtesy reminder the day before for all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Due to a continuous high demand for prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel. Because we value your time, we do not double book our patients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In any case, where insufficient notice is given, a $150.00 missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

At Canterra Dental, our goal is that your experience here is always a pleasant one. We strive to serve you to the best of our ability in helping you attain a high level of overall oral health. If you have any questions about any of these dental appointment & office policies, please do not hesitate to contact us or call us at (403) 237-6611.

We look forward to hearing from you soon!

Call Canterra Dental at (403) 237-6611 to set up your appointment today!

Our Mission

We are committed to maintaining a high standard of dentistry and to provide you with an efficient on-time experience. We believe in openly discussing and explaining your treatment options.

Our goal is to work directly with you to enhance your smile and your overall oral health.

Dr. Dennis Leung, DDS

Dr. Dennis Leung | Dentist | Canterra Dental Centre | Downtown Calgary | General and Family Dentist