Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder cards or emails to you 4 weeks prior to a booked appointment and make confirmation calls or emails 2 weeks prior to hygiene appointments. As well, we send a courtesy reminder the day before for all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
Due to a continuous high demand for prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel. Because we value your time, we do not double book our patients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In any case, where insufficient notice is given, a $150.00 missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.